APHS - Service and Process

Asian Paints Home Solutions is a professional painting service offered by Asian Paints Limited. The service was initiated as a pilot in Hyderabad during the year 2000 and currently is available in 13 cities all over India - Ahmedabad, Bangalore, Baroda, Chandigarh, Chennai, Coimbatore, Cochin, Delhi, Hyderabad, Jaipur, Kolkata, Mumbai, NCR (including Gurgaon, Faridabad and Noida) and Pune. Till date more than 55,000 customers have availed the service and experienced a delightful painting service.

The objective of APHS is to provide a professional, hassle free painting service for consumer homes. The service also offers a range of exciting themes and special effects to give a signature look to the jobs undertaken. Customer feedback over the years has consistently shown that 4 out of every 5 customers who have experienced the service are satisfied with the service and as an endorsement of the same, 1 out of every 3 customers today are acquired through referrals from existing customers.

How will APHS undertake & execute painting job at your home -

• As an interested prospect, you may contact APHS Customer Care through the following routes - call to our national toll free no. 1800-209-5678, SMS Paint to 56161, e-mail us at customercare@asianpaints.com, web forms.
• Concerned Customer Care Executive will understand your requirement, interest in the service and schedule appointment for a site visit
• A Sales Associate will visit your home on the appointed date & time,
  • He will understand your painting requirements
  • He will share the various products and painting systems available and suggest recommended options given your need
  • He will conduct a thorough site evaluation to understand present condition of the paintable area
  • With your consent, he will get measurements done for the chosen paintable area through a panel applicator assigned for the job
  • He will finalize Painting Estimate as per the measurements, painting systems chosen and the standard rate card
• Sales Associate will introduce you to the Relationship Associate who is supposed to be responsible for the execution of the job, and handover all points discussed with you so far, before start of the actual painting job
• The panel applicator assigned will initiate the job, with regular supervision by the Relationship Associate
  • The Relationship Associate will set a work schedule in consultation with the applicator for the job and share with you, this will provide the timeline for the completion of the painting job, in a phase wise manner
  • The RA will supervise and ensure the quality of painting is as per recommended guidelines and the painters are taking due care of things apart from painting - eg. Covering and masking of non-paintable surfaces, ensuring a clean job, taking care of furniture and fixtures etc.
  • The RA may also advice you on suggested shade choices, usage of special themes
  • Post completion of painting the RA will ensure professional handover of the site to you post required cleaning
• Post completion - the invoice & warranty card with a validity of 1 year on paint & application will be couriered to you
• An independent agency will contact you for confirming satisfaction rating on different parameters
• During or after the painting process if there is any problem faced, you may get in touch with our customer care at 1800-209-5678 or mail us at customercare@asianpaints.com